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At Ziano Official, we are committed to maintaining the trust and confidence of our customers. This document outlines how we collect, use, and protect your information, and sets forth the rules governing your use of our website.

Part 1: Privacy Policy

1. Information We Collect

We collect information to provide a better shopping experience. This includes:

• Personal Identification: Your name, shipping address, billing address, email address, and phone number when you place an order or contact us.
• Payment Information: We securely process payments. Note that Ziano Official does not store your credit card numbers on our servers; payments are handled via secure, PCI-compliant gateways like Stripe and PayPal.
• Technical Data: Like most websites, we collect information such as your IP address, browser type, and device information to optimize our website’s performance.

2. How We Use Your Data

We use your data for the following purposes:

• Order Fulfillment: Processing your orders, shipping your items, and managing returns.
• Customer Support: Responding to your queries and providing personalized styling advice.
• Experience Optimization: Analyzing website traffic to improve navigation and layout.
• Communication: Sending order confirmations, shipping updates, and (if you opt-in) our newsletter featuring new collection drops.

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3. Cookies and Tracking

Ziano Official uses “cookies” to enhance your browsing experience. Cookies help us remember items in your cart, save your preferences, and track how you interact with our site. You can choose to disable cookies through your browser settings, though this may prevent you from using certain features of our store.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share data with essential partners who assist us in operating our business (e.g., shipping carriers for delivery, secure payment processors). These partners are legally bound to protect your data.

5. Data Security

We implement a variety of security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information. Your data is stored on secure networks and is only accessible by a limited number of authorized personnel.

Part 2: Terms of Service

1. Agreement to Terms

By accessing or using the Ziano Official website, you signify that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

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2. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts at our discretion.

3. Intellectual Property

All content, logos, designs, text, graphics, and photography on this website are the exclusive property of Ziano Official. You may not reproduce, distribute, or display any content from this site without our express written permission. Any unauthorized use of our intellectual property is strictly prohibited and subject to legal action.

4. Products and Pricing

• Accuracy: We strive to ensure that product descriptions, images, and prices are accurate. However, typographical errors may occur. We reserve the right to correct any errors and update information at any time without prior notice.
• Pricing: All prices are subject to change. Once an order is confirmed, the price at the time of purchase is binding for that specific order.

5. Order Acceptance

Your order is an offer to buy. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspicion of fraudulent activity. We will notify you via email if your order is canceled.

6. Limitation of Liability

Ziano Official shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our liability for any claim arising out of your purchase is limited to the actual amount paid for the product.

7. Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which our business is registered. Any disputes arising from these terms will be settled in the relevant courts of law.

8. Changes to Terms

We may update our Terms of Service and Privacy Policy periodically. Any changes will be posted on this page. Your continued use of the website after such changes constitutes your acceptance of the new terms.

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Contact Us

If you have any questions regarding our Privacy Policy or Terms of Service, please reach out to our team. We are here to ensure you have a transparent and positive experience with Ziano Official.

• WhatsApp/Call: +33 7 45 10 41 72
• Email: zianoofficail@gmail.com
• Business Hours: Monday – Saturday (10:00 AM – 7:00 PM)

Thank you for being a part of the Ziano Official family. We value your privacy and trust.